Frequently Asked Questions
Can I modify/cancel my order after it had been placed?
Because we process and ship our orders quickly, you have 1 hour after you have submitted your order to cancel it or change it. If you are not able to do it on your account, contact: LittleBowheads@gmail.com and we will assist you with the modification of your order.
Do you do price match?
Unfortunately, we do not. Our prices are reasonably set.
How many coupons can I use per order?
You can use one (1) coupon code per order. The system does not accept combined coupons.
What forms of payments do you accept?
We accept PayPal, Venmo, Apple Pay, Google Pay, and all major forms of credit cards including Visa, Mastercard, American Express and Discover. We do not see your card numbers when you check out.
Why Was My Order Cancelled?
After you place an order, we have to verify and authorize all of the information that you have provided to us. In rare circumstances, authorization to process your order may fail or be delayed. If it fails, or if changes to our inventory occur that affect your order during a delayed authorization, we must cancel or modify your order. We will send you an email to notify you of any cancellations or updates as soon as they occur. For further questions, contact us at LittleBowheads@gmail.com.
What is your current turn around time (TAT)?
Our current turn around time (TAT) is 5 to 7 business days, not including holidays or weekends but we strive to fulfill orders much faster. I will work diligently to get your items shipped or ready for pick up as soon as possible, but it may take up to 7 business days (unless stated otherwise). Actual delivery time will depend on the shipping method you choose and we cannot control shipping delays after they are dropped at the post office or carrier of your choice.
What is the difference between processing time and shipping time?
Processing time is the amount of time we need to process your order and get it ready to be shipped/picked up. Please refer to TAT above.
Shipping time is the the period taken by a shipment to reach its intended destination. We ship via USPS First Class mail which can take anywhere from 3-5 days to arrive.
Do you take custom orders?
Yes! Customs are where we started and we love to get creative. Please contact us at LittleBowheads@gmail.com to discuss your custom order and your deadline to make sure we can accommodate it. Once we figure out exactly what you need, we’ll create a custom product listing for you to add to your cart and pay!
Do you take team orders?
Yes! We love team orders! Please contact us at LittleBowheads@gmail.com to discuss your timeline, quantity, budget, and concept so we can get you a quote! Please allow 4-6 weeks for completion of most team orders. Rush orders are possible for an added fee based on the size of the order.
Do you have a return policy?
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Only items that are damaged or defective will be considered for a return or exchange. The dimensions of every item are described next to its photo. Remember, all items are handmade and sizes can slightly vary.
Custom made items are non-refundable. If the item was damaged or missing parts upon receipt, please send us an email at LittleBowheads@gmail.com for further assistance. Should you have any other questions or concerns, please contact us.
Refunds will be made in the form of store credit only.